Updated: Aug 2, 2021
All wifiCFI Courses can be accessed both online and through the wifiCFI Mobile App. If you are having difficulties accessing your course on the website, read the instructions below. If you continue to have difficulties, reach out to us at: contact@wifiCFI.com and a support representative will help.
This article is for students who made their course purchase through the Mobile App. If you made your course purchase through the website, click this link to redirect >
Why can't I access my Premium Course on the Website?
The most common reason for this issue is that there are multiple email addresses on file. Course access is tied to your account email address. Hence, if there is a different email address being used on the website than the Mobile App, then you will not be able to log in to your course via the website.
Why does this happen?
This occurs when students sign up for the Mobile App using the Facebook or Google Log In Options. If you sign up for the mobile app with one of these options, it may pull a different email address than the one you used to make your course purchase. This is because some students have different emails on file with Facebook and Google than the email they have on file for wifiCFI.
How can I fix this?
First, ensure that the email address you have on your Mobile App Account is the same Email Address you have on the website.
Then, open the mobile app and click the Profile Icon in the bottom right corner of the screen (looks like a little person).
This will display the email address you used when signing up for the Mobile App.
My Email Addresses Do Not Match
If the emails do not match, then you will need to create a new account on the website (don't worry this is free) by clicking this link >
Ensure that you sign up on the website with the same email address you have on file within the Mobile App.
My Email Addresses Match
If your email addresses match, then send us an email at: contact@wifiCFI.com and we will look deeper into your account to find any issues.
The wifiCFI Team